Technical support that shows up when it counts
Events fail at the worst moments — usually when an audience is waiting. Mygiftviaguide was built around the premise that technical problems are predictable, and with the right preparation, mostly avoidable.
Where the work actually happens
Hull has its own rhythm — venues that have specific quirks, organisers who know exactly what they want, and audiences who can tell when something feels off. Working locally since 2017 means we've dealt with most of the surprises already.
Technical event support covers the gap between what a venue provides and what an event actually needs. Audio routing, visual display setup, gift card redemption kiosks, live streaming rigs — the specifics vary, but the core problem is the same: equipment needs to work on the day, reliably, without drama.
Clients typically come to us after one bad experience with generic AV hire. They needed someone who understood context, not just cables. Personal service means a named contact, a pre-event walkthrough, and a person standing by if anything shifts unexpectedly.
Dedicated specialist vs. general hire
Not every provider approaches an event the same way. Here is what the difference looks like in practice, particularly when gift card activation, registration hardware, or broadcast feeds are part of the setup.
| Capability | Mygiftviaguide | Generic AV Hire |
|---|---|---|
| Pre-event site assessment included | ||
| Named contact throughout the event | ||
| Gift card and redemption terminal configuration | ||
| Live fallback plan for equipment failure | ||
| Regional knowledge of Hull venues | ||
| Equipment delivery and setup |
People behind the setup
Small by design. Each project involves the same core people — nobody passes client work to a subcontracted crew they've never briefed. That consistency matters more than headcount, especially for events with complex technical requirements or sensitive content like gift card handling and private corporate sessions.
Questions, scope changes, or last-minute venue confirmations all go to the same person who will be there on the day. No handoffs, no ambiguity.
Edith Calloway
Technical Director
Handles AV architecture, broadcast routing, and client briefings. Has worked with venues across Hull including waterfront and historic properties with unusual acoustic constraints.
Reuben Osaghae
Senior Support Specialist
Manages hardware logistics, on-site configuration, and gift card terminal integration. Spends most of the event making sure nobody needs to call him.
Siân Percival
Client Liaison
Coordinates timelines, venue contacts, and post-event reporting. Keeps the communication side of a project as clean as the technical side.